Benefits of ComTec’s Support

Out-sourcing your Oracle support to ComTec will provide you with a number of key benefits.

Utilizing an external provider such as ComTec for Oracle expertise provides you with a number of advantages.

The benefits are as follows:-

• Dedicated support person (with named second support person) to ensure continuity
  
  
• Backing of a large support team to give a breadth of functional and technical knowledge that could never be provided with one person.
  
  
• As an example ComTec's experienced DBAs are Oracle Certified Professionals with on average over 5 years Oracle DBA experience.
  
  
• Instant Messenger access to the named Support Person (dependant on level of support), as well as telephone and email contact channels - meaning that your 'virtual support person' is as accessible as an inhouse consultant.
  
  
• Choose functional, customization, system administration, developer, DBA support, or a combination to suit.
  
  
• ComTec solves over 80% of customer calls without needing to raise an Oracle TAR ComTec writes data-fixes which are then approved by Oracle, rather than waiting in a queue for Oracle development.
  
  
• We understand your environment and business requirements - ensuring support is tailored to your needs.
  

By partnering with ComTec you will gain a comprehensive and professional Oracle management company dedicated to providing you with a best of breed support service.

Managed Services

• Flexible Support Options
  
  
• Oracle Functional & End User Support
  
  
• Oracle DBA Support
  
  
• Application Development & Support
  
  
• Additional DBA Resource