Application Management and Support
Application Management and Support is an important element towards enhancing and extending the life of the applications. ComTec focuses on seamlessly maintaining and transforming your business-critical applications to meet changing business needs.
ComTec brings over 20 years of experience in managing complex IT application and infrastructure environments offering a full set of Application Management and Support solutions.
ComTec AMS Services uses innovative technology and industry best practices to deliver end-to-end application support that focuses on the customer, delivers accurate and timely communications and provides continuous service improvements.
ComTec AMS Services include
- End-to-end production support ownership We take the responsibility of complete incident management lifecycle from proactive fault detection, incident resolution, timely communications and continuous improvement.
- Exceptional customer experience We build a trusted relationship with the customers that promotes open, transparent communication. As an advocate for the operational success, we focus on the now while partnering to meet the customer’s future needs.
- Tailored support packages We partner with customers to define, develop and implement support solutions customized for your specific business needs. We can scale support for the smallest business to the largest enterprise while offering multiple delivery options.
- Reporting relevant information to stakeholders
Benefits of ComTec’s AMS Services include
- 10% increase in productivity through robust Knowledge Management & Automation processes.
- 10% YoY case reduction via Proactive correction and Root Cause Analysis
- Reduced Total Cost of Operations
- Flexible Support Models (8×5, 6×6, 24X7) designed to meet your business needs, resulting in improved return on investment
- Flexible Commercial Models – Managed Services, Professional Services, and Outcome Based Pricing