ComTec provides 24 x 7 support with complete ticket management throughout the entire ticket lifecycle, from open to close.
We leverage a centralized service management system, to offer best practices and service delivery to clients. Our IT Service Desk solution leads to cost-effective business alignment and operational efficiencies, and offers a migration strategy that ensures a robust, risk-averse transition from existing business models to new ones. Our comprehensive IT service desk services help companies implement, transform, and consolidate service desks by leveraging industry best practices and domain experience.
Our team of agents can solve technical issues remotely for your teams to remain productive. We can also develop self-help tools that catalyze the support and resolution process.
- Remote Support
- Asset Management
- Software Distribution and Provisioning
- Anti-Virus and Patch Management
- Reporting, Alerting and Messaging
- Self-service Portals
- Service Catalog
- Automation Frameworks
- Ticket Workflow Management