Category: Robotic Process Automation

Robotic Process Automation (RPA) in Property Management

With the real estate industry growing in North America, Europe, and the Asia Pacific, the need for hiring a property management company and using property management software has become more of a necessity than a luxury.

Property management companies and software help properties and property owners to manage their units professionally and systematically. Unlike earlier where the property owner or a committee of members handled the property matters internally, a property management company takes away the load from the members and owners by taking care of end-to-end operations of the property.

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Recently, Japan’s largest banks such as Sumitomo Mitsui Financial Group Inc. (SMFG), Mitsubishi UFJ Financial Group Inc. (MUFG), and Mizuho Financial Group Inc. (MHFG) were in news for implementing banking automation through Robotic Process Automation (RPA) to save labor and operational costs. Major banks such Axis Bank and Deutsche Bank were also in the news for incorporating RPA in their processes.

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In today’s competitive business environment, companies are feeling the heat and looking for ways to discover their edge over rivals. Organizations worldwide are looking for technologies to streamline workflows so that a lot of work can be done in little time thereby saving time, space and money.

One answer to the several questions raised by them is provided by automation technologies. After the runaway success of automation technologies in several fields, every department is looking for the tasks that can be assigned to these technologies so that the manpower can be put to those tasks where humans have an advantage over robots and risks are high.

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There’s a new kid on the block and it is named Robotic Process Automation. After the success of RPA in a variety of sectors and industries, businesses globally are rushing to embrace it. And one among these is the BPO industry. BPOs today understand that their world is changing. BPOs amongst many others are exploring alternatives to labor arbitrage. It blends well with their business model and complements their core competencies.

RPA is itself a type of outsourcing where instead of assigning work to a human being you are outsourcing the same to a software robot. RPA also threatens existing BPO relationships because of its efficiency and increased usability.

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The telecommunications industry has been in existence since long and is technologically well equipped to meet the challenges that it faces from time to time. But as time passes, newer and unique challenges arise while providing innovative services to the customers. Telecom companies have to compete with each other to make available uninterrupted, affordable and cutting edge services to their customers.

As the services expand to the remotest of corners and customers’ demand for superior customer experience increases, telecom providers will feel the heat to live up to the expectations of the users. Many service providers are facing challenges like cutting down operational costs, making business more agile and improving business efficiency.  Companies also need to hire and retain top talent so that they can develop new services.

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In our past few blogs, we have discussed in-depth about how Robotic Process Automation (RPA) has proven to be beneficial to telecom, banks, and manufacturing industries. We have discussed the routine tasks that the technology can automate across every industry.

In this blog, we are going to explore RPA further and discuss the creative ways in which companies are using it to automate their tasks.

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Introduction:
Data Validation is the process of making sure that the data has been checked for errors. Keeping in view the volume of data available with business organisations, manual data validation becomes quite a herculean task. Manual validation ensures that the data is in-house and secure, yet the fact that it is error prone and cumbersome makes automation necessary. Every bit of data is of paramount importance and even a small mistake can put the businesses at great risk. In order to make data validation easy and speedy, new software platforms are emerging. These software platforms are resilient, mature, scalable, and sufficiently reliable.

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One of the pertinent questions that people ask in the IT industry is whether Robotic Process Automation(RPA) and Business Process Management (BPM) are the same. As with every new technology, people often confuse BPM with RPA due to their shared goal of making processes efficient through automation.

However, both are not the same. The difference begins from the fact that while BPM is a discipline used to re-engineer and improve the existing processes; RPA is a technology used to mimic human actions to complete the tasks within the given process.

In this blog, we will explore the difference between the two and explain when should you use both of them in your business.

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There is a lot of discussion going on about Robotic Process Automation (RPA) right from behind the closed doors of boardrooms, major industry conferences, to the office cafeteria. There are myths and there are advantages too that are discussed at length without any clarity. Media is also on the forefront of this topic, open any business newspaper or portal, and you are likely to see these headlines:

• RPA delivers real cost savings for Financial Services in APAC: Report
• The Hackett Group predicts rise of robotic process automation
• Automation to kill 70% of IT jobs

We realised that there is a lot of chatter about RPA that needs to be addressed so people get a correct perspective about what RPA is and how is it going to help or impact them.

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Robotic Process Automation (RPA) is a digital transformation technology that is transforming the way businesses conduct their operations. After the massive success the technology has brought to organizations across various sectors and industries, businesses are now exploring how this technology could help assist customer support representatives.

A popular adage says ‘Customer is King.’ Customers are seeking quick fix solutions round the clock to the problems that they encounter on a daily basis. Whether it is reporting a technical issue with a purchased product that is troubling them or requesting changes in their orders; customer support representatives have to be on their toes to solve the problems of their clients.

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