Category: RPA by Process

In today’s competitive business environment, companies are feeling the heat and looking for ways to discover their edge over rivals. Organizations worldwide are looking for technologies to streamline workflows so that a lot of work can be done in little time thereby saving time, space and money.

One answer to the several questions raised by them is provided by automation technologies. After the runaway success of automation technologies in several fields, every department is looking for the tasks that can be assigned to these technologies so that the manpower can be put to those tasks where humans have an advantage over robots and risks are high.

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Robotic Process Automation (RPA) is a digital transformation technology that is transforming the way businesses conduct their operations. After the massive success the technology has brought to organizations across various sectors and industries, businesses are now exploring how this technology could help assist customer support representatives.

A popular adage says ‘Customer is King.’ Customers are seeking quick fix solutions round the clock to the problems that they encounter on a daily basis. Whether it is reporting a technical issue with a purchased product that is troubling them or requesting changes in their orders; customer support representatives have to be on their toes to solve the problems of their clients.

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Till some time back, using an automation software to automate various business tasks was a high-tech concept way beyond the reach of many businesses and even IT firms. But now when you walk into the boardroom of multinationals and ask them how they streamline their business process, the first thing that pops up is process automation.

RPA or Robotic Process Automation is a technology that mimics the human actions that are associated with a multitude of businesses. The ‘robots’ involved in this process aren’t the robots in a physical sense, rather they are the software that are used in computers and works with all business applications. Their chief functions include collecting and comparing data from different systems, adjusting insurance claims, processing orders or doing anything that is predictable and repeatable.

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