Robotic Process Automation(RPA) in Healthcare Industry

Healthcare meets RPA

When we hear the word ‘RPA’, the first thing we associate it with is finance and manufacturing. However, the healthcare industry has slowly emerged as one of the adopters of RPA in their processes. Healthcare organizations face a daunting challenge in sourcing and integrating information from various internal and external sources such as clinical applications, lab systems, insurance portals, and many other disparate systems.

For long, the entire process of integrating the information was labor-centric. However, with RPA into play, integrating information has become simpler, leaving the medical staff with time to focus on providing best healthcare facilities to the patients.

Benefits of RPA in healthcare industry

  • Saves time in integrating patient’s data from disparate systems
  • Saves cost on excessive spend on resources by automating several healthcare processes
  • Automates repetitive tasks freeing employees to focus on patient care
  • Improves revenue cycle management by improving the billing efficiency and reducing write-offs


Uses of RPA in Healthcare Industry

Drug Safety / PharmacoVigilance

Drug safety is a crucial parameter for pharmaceutical companies. RPA helps in monitoring the adverse reactions of the drugs that help in ensuring patient safety help regulatory compliance. RPA captures adverse events based on the set rules, which helps the company in improving the quality of the drugs. It also helps in improving operational efficiency by helping the pharmaceutical company to accelerate its decision-making process.

Reports automation

In the earlier days, the healthcare staff had to wait for the reports to come to analyze the condition of the patient. Now, with RPA, the healthcare staffs receive timely report on the patient’s condition, which helps to take timely action

System Reconciliation

Hospitals tend to change their codes throughout a given billing cycle, which becomes an issue during manual reconciliation. RPA can adapt to these changes quickly with just a simple change in the set of rules. The automated reconciliation saves the time of the healthcare staff, improves the billing efficiency, and reduces write-offs.