Robotic Process Automation(RPA) in IT Services

IT Services

IT processes are highly transactional as they receive several requests in a day. Sometimes, the number of requests is so high that it becomes difficult for the team to complete all the requests in a single day, leading to unnecessary iterations in day-to-day functions.

Robotic Process Automation (RPA) has been helping the IT department across organizations to manage and resolve IT requests systematically.

Benefits of RPA in IT services

  • Helps in standardizing IT processes to reduce human errors
  • Automates workflows to make it simpler for new employees to deliver the same outcome
  • Helps in integrating disparate products from different vendors to manage IT issues efficiently
  • Helps in minimizing resolution time by 50-90% and improving the service quality by 70% through quick response

Uses of RPA in IT services

Server and App Monitoring

Server crashes, downtime are a nightmare for every IT department. An unplanned downtime or crash can lead to loss of work, which results in major revenue loss to the organization. To avoid such unwanted losses and to ensure continuity in business, organizations have been using RPA in their server and app monitoring processes. RPA automatically shuts, reboots, reconfigures and restarts various types of servers. It helps organizations to reduce IT operational costs and saves cost as they plan the outages during non-business hours or days.

Routine Maintenance and Monitoring

Routine monitoring and maintenance of IT systems are important to avoid unplanned outages or untoward incidents that can affect the business. Organizations use RPA to perform routine checks on the servers, applications and other systems to ensure that they are functioning normally. The program automatically flags an issue to alert the IT department to make amendments to ensure business continuity until the system is repaired and made fully functional.

E-mail Processing and Distribution

Creating an e-mail ID manually consumes a lot of time. RPA helps the IT department by adding new users to the e-mail system automatically. RPA follows a workflow to create an e-mail ID, which involves a series of steps of verifying the user’s credentials before creating the e-mail ID and adding it to the different distribution lists within the organization.

Batch Processing

Batch processing involves scheduling non-interactive jobs to optimize the usage of computing resources. The process is a time-consuming activity, which is why organizations use RPA to automate activities such as restart and recovery, file management, integration with security systems, sending operator alerts, and classifying service types.

Password reset and unlock

Earlier a lot of time of the IT department was spent in resetting passwords of the users or unlocking their account after failed login attempts. Organizations use RPA to manage these tasks. The software cross-verifies the details of the user and reset the password or unlock the account. It reduces the waiting period and saves the time of not just the user but also the IT department who can focus on other important tasks.

Backup and restoration

Organizations have started automating backup and restoration process, which were performed manually earlier. It helps the organization to save time and reduces errors caused by repetition of the tasks. Once the workflow is integrated with automation, the backup and restoration can be executed automatically and accurately.  It is also easily adaptable depending upon the changes in technology, which ensures business continuity.