Transformative and Tangible Results

Salesforce Practice

Salesforce Practice 2023-02-19T16:16:12+00:00

ComTec’s Salesforce practice helps enterprises get the best ROI on their Salesforce implementation.

Finding the right Salesforce consulting partner can be a challenging task for many organizations. The success of your Salesforce implementation largely relies on your partner’s understanding of your organizational needs and their ability to seamlessly integrate Salesforce within your enterprise IT infrastructure.

We at ComTec begin each implementation with an actionable strategy coupled with careful guidance focused on the investments in your people, processes, and technologies. Our Salesforce Architects can help you deliver tangible results and transform your enterprise over time with the implementation of Salesforce best practices.

Integrations

ComTec provides comprehensive integration services such as strategy, development, and management to facilitate uninterrupted flow of information from cloud to cloud, premise to premise or from cloud to premise platform.
Salesforce automates business processes by integrating Salesforce applications with third-party ERP applications; application integration provides a unified view of multiple business applications or of new and legacy systems.

  • ERP/Accounting
  • Payment Gateway
  • e-Commerce/Point of Sale (POS)
  • Database (SQL Services, Oracle, etc.)
  • 3rd Party Apps/APIs
  • Legacy/In-House Apps

Development

We develop powerful custom applications that help drive business. We cover all aspects of the development process starting from initial discovery, architecture, design, development, and QA. Our goal is to help you ensure application security and data migration. Some of our development services include:

  • Apex Web Services
  • Salesforce Lightning
  • Visualforce Web Pages
  • Force.com Development
  • Heroku Enterprise – Application Development
  • AppExchange – Application Development & Support
  • Salesforce Mobile – Implementation & Development

Implementation

Our typical implementation project starts with a discovery phase where we gather requirements from the customer and based on the requirements, an implementation plan is created. Our Salesforce implementations include:

  • User and Organization setup
  • Pipeline Management (Leads, Accounts, Opportunities, Contracts, Orders, etc.)
  • Campaign Management
  • CPQ (Configure, Price, Quote) Configuration
  • Price books & Catalogs
  • Data Import & Migration
  • Reports & Dashboards
  • Forecasting
  • Training & Adoption

Support & Maintenance

Our Salesforce specialists work with you to resolve basic and complex issues quickly in areas like business process optimization, customization, third party tools, system administration and dashboards.
We can support your day-to-day administration needs to monitor your platform. If you need an extra pair of hands or if something breaks, we got you covered. Some of the services include:

  • Development
  • User Management
  • Configuration changes
  • Add/remove/update – user/profiles/roles
  • Create/modify Reports and Dashboard
  • Apex coding including triggers
  • 3rd party web services integration
  • Payment gateway integration
  • ERP/Accounting system integration
  • Data quality & management

Salesforce Offerings

Sales Cloud
Transform your sales processes by closing more deals and empower your sales representative with Salesforce Sales Cloud.

Service Cloud
Get the 360-degree view of customers and deliver smarter and personalized service with Salesforce Service Cloud. Our Service Cloud implementations turn companies into customer-centric organizations.

Marketing Cloud
Create personalized customer journeys and multi-channel marketing strategies to generate and convert more leads with Salesforce Marketing Cloud.

Community Cloud
Whether your company needs to grant portal access to your customers to track orders or support tickets, channel partners to log leads and track activity, or build something completely custom, we cover it all.

Analytics Cloud
We will take your analytical data and transform it into beautiful visualizations on your dashboard. Now, you can discover insights, predict outcomes, empower your teams by providing insights into all business processes and act quickly on a complete, AI-powered analytics platform.

CPQ
Streamline your quote process with Salesforce CPQ. Implementing CPQ requires expertise and a thorough knowledge of quote-to-cash processes. ComTec can help you implement CPQ right the first time.

Case Studies

Health Care

Manufacturing

Telecom

Hospitality

Utility

Education

IT  & Services

Finance/Insurance

Let us help your business today. Contact us now to start your journey.