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5525 N. MacArthur Blvd,
Suite 650 Irving, TX 75038

817-857-8000

info@comtecinfo.com

ComTec is a 29-year-old leading technology company, providing agile and steadfast IT and engineering solutions and services to enterprises and governments.

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Business Applications

Business Applications

Optimizing Business Efficiency with Custom Application Development Solutions

ComTec helps organizations develop enterprise-class and sophisticated custom software applications using time-tested methods and processes. Our experience in developing applications for companies across multiple industries, combined with our expertise in development and automation, enables customers to realize significant cost and productivity gains.

ComTec offers two models for engaging with customers. We can take full responsibility for the project, from analysis through design, development, testing, integration, and management. Alternatively, if you have an existing IT team, we can collaborate with your team on one or more phases of the project lifecycle.

Applications

Ideated, innovative, and intuitive

BA_Soa

SOA

BA_bpm

BPM

BA_Software-Customization

Software Customization

BA_Open-Source-Development

Open Source Development

BA_Cloud-Software-Development

Cloud Software Development

BA_mobile-application-development

Mobile Application Development

BA_Application-Management

Application Management

BA_QA-and-Testing

QA and Testing

BA_Application-Rationalization

Application Rationalization

BA_COTS-Software-Implementation

COTS Software Implementation

BA_Application-Development

Application Development

Technology

Technology Expertise

UI Layer
UI Layer
Development
Development
Mobile Apps
Mobile Apps
Database Layer
Database Layer
Java/J2EE Technologies
Java/J2EE Technologies
Microsoft .Net Technologies
Microsoft .Net Technologies
Service Layer
Service Layer
Applications

Our AMS Services include

BA_End-to-end-production-support-ownership

End-to-end production support ownership

Complete responsibility of incident management lifecycle from proactive fault detection, incident resolution, timely communications and continuous improvement.

BA_Exceptional-customer-experience

Exceptional customer experience

Customer relationship that promotes open and transparent communication. As an advocate for the operational success, we focus on the now while collaborating to meet the customer’s future needs.

BA_Tailored-support-packages

Tailored support packages

Define, develop and implement support solutions customized for the clients’ specific business needs. We can scale support for the smallest business to the largest enterprise while offering multiple delivery options.

Reporting relevant information to stakeholders

Production Support

  • End User Support
  • Configuration Management
  • Emergency Fixes
  • 24*7 Monitoring
  • Incident Management
  • Problem Management
  • SLA Management

Maintenance

  • End User Training
  • Application Administration
  • Minor Enhancements
  • Corrective Maintenance
  • Preventive Maintenance
  • Change Management
  • Backup
  • Performance Management
  • DR Testing

Support Planning

  • Application Roadmap
  • Patching
  • Regulatory Upgrades
  • Release Management
  • Knowledge Management
  • Automation
  • DR Review
COTS / ERP Implementation

The ComTec team has deep industry and technology experience in implementing Oracle, SAP ERP solutions, and other COTS products. We firmly believe that Project Management, Change Management, Business Process Management, and Technical Expertise are essential for the success of any COTS/ERP project. To achieve operational efficiency and a high return on investment from new technology, both commercial and government customers rely on the ComTec team and our proprietary Implementation Methodology.

Business Applications

Application Management

ComTec has demonstrable experience and expertise in managing complex IT applications and infrastructure environments, offering a full suite of Application Management and Support solutions.

ComTec’s AMS services utilize innovative technology and industry best practices to deliver end-to-end application support. Our approach focuses on the customer, ensures accurate and timely communication, and provides service improvements continuously.

Application Rationalization

ComTec follows an analytical and structured approach to application rationalization.

PhaseActivities
1 Application Inventory
  • Gather details such as business purpose, technology, business owner, support costs, etc., for both IT-supported and business-supported applications. Support costs should include internal IT costs, external services costs, licensing costs, hosting costs, and other support-related costs.
2Application-to-Business (A2B) Process Mapping
  • Map each application to business processes
3 Identify Redundancies
  • Based on the A2B Mapping, identify applications that serve the same business needs.
4 Functional & Technical Analysis
  • Determine the "business value" by evaluating both the functional quality and technical quality of each application. Survey business users to assess functional quality, and survey IT technical support staff to evaluate how well each application meets technical standards and practices such as reliability, scalability, interface complexity, data integrity, and support risk.
5 Application Disposition
  • Based on the previous steps, assess each application and decide whether to retire, consolidate, replace, or modernize it.
6 Application Roadmap
  • Create a target landscape and roadmap to consolidate and simplify the applications portfolio, reduce redundancies, improve effectiveness, and save on support costs.