Salesforce

Salesforce Practice

Transformative and Tangible Results

ComTec’s Salesforce practice helps enterprises get the best ROI on their Salesforce implementation.

Finding the right Salesforce consulting partner can be a challenging task for many organizations. The success of your Salesforce implementation largely relies on your partner’s understanding of your organizational needs and their ability to seamlessly integrate Salesforce within your enterprise IT infrastructure.

We at ComTec begin each implementation with an actionable strategy coupled with careful guidance focused on the investments in your people, processes, and technologies. Our Salesforce Architects can help you deliver tangible results and transform your enterprise over time with the implementation of Salesforce best practices.

Integrations

ComTec provides comprehensive integration services such as strategy, development, and management to facilitate uninterrupted flow of information from cloud to cloud, premise to premise or from cloud to premise platform. Salesforce automates business processes by integrating Salesforce applications with third-party ERP applications; application integration provides a unified view of multiple business applications or of new and legacy systems.

ERP/Accounting
Payment Gateway
e-Commerce/Point of Sale (POS)
Database (SQL Services, Oracle, etc.)
3rd Party Apps/APIs
Legacy/In-House Apps

Development

We develop powerful custom applications that help drive business. We cover all aspects of the development process starting from initial discovery, architecture, design, development, and QA. Our goal is to help you ensure application security and data migration. Some of our development services include:

Apex Web Services
Salesforce Lightning
Visualforce Web Pages
Force.com Development
Heroku Enterprise – Application Development
AppExchange – Application Development & Support
Salesforce Mobile – Implementation & Development

Implementation

Our typical implementation project starts with a discovery phase where we gather requirements from the customer and based on the requirements, an implementation plan is created. Our Salesforce implementations include:

User and Organization setup
Pipeline Management (Leads, Accounts, Opportunities, Contracts, Orders, etc.)
Campaign Management
CPQ (Configure, Price, Quote) Configuration
Price books & Catalogs
Data Import & Migration
Reports & Dashboards
Forecasting
Training & Adoption

Support & Maintenance

Our Salesforce specialists work with you to resolve basic and complex issues quickly in areas like business process optimization, customization, third party tools, system administration and dashboards. We can support your day-to-day administration needs to monitor your platform. If you need an extra pair of hands or if something breaks, we got you covered. Some of the services include:

Development
User Management
Configuration changes
Add/remove/update – user/profiles/roles
Create/modify Reports and Dashboard
Apex coding including triggers
3rd party web services integration
Payment gateway integration
ERP/Accounting system integration
Data quality & management

Salesforce Offerings

Streamline Sales, Service, Marketing, and Analytics

Sales Cloud

Transform your sales processes by closing more deals and empower your sales representative with Salesforce Sales Cloud.

Service Cloud

Get the 360-degree view of customers and deliver smarter and personalized service with Salesforce Service Cloud. Our Service Cloud implementations turn companies into customer-centric organizations.

Marketing Cloud

Create personalized customer journeys and multi-channel marketing strategies to generate and convert more leads with Salesforce Marketing Cloud.

Community Cloud

Whether your company needs to grant portal access to your customers to track orders or support tickets, channel partners to log leads and track activity, or build something completely custom, we cover it all.

Analytics Cloud

We will take your analytical data and transform it into beautiful visualizations on your dashboard. Now, you can discover insights, predict outcomes, empower your teams by providing insights into all business processes and act quickly on a complete, AI-powered analytics platform.

CPQ

Streamline your quote process with Salesforce CPQ. Implementing CPQ requires expertise and a thorough knowledge of quote-to-cash processes. ComTec can help you implement CPQ right the first time.

Do you have a project in your mind? Keep connect us.

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